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I recently contacted Raymour repair department and was told to forward pictures of headboard to be review by technicians, I received a call back shortly after and was informed they would be unable to repair the peeling headboard and my platinum protection plan had expired.
The person asked if I had pets and I said yes. I was able to get my money back in full but still have a very sour stomach about the scam they tried to pull on me. They sent someone to check the mattresses. I will buy off the back of a truck instead of dealing with Raymour again.
I explained again my time restriction: ANY TIME after 2:30 would work, but the store manager wouldn't agree to my request. A special delivery was placed and it was a no show by those schmucks! I purchased a 3pc leather living room set from R&F and to my surprise, they we knock offs. Raymour & Flanigan - platimum protection plan; Raymour & Flanigan's - Bedroom set. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. I am filing a complaint. Raymour and Flanigan will be out to my house to check out my mattress on the 15th November. The store Manager offered free delivery for 2 more chairs. Now, I have a new rip in a different cushion.
You'd accomplish a lot more if you learned how to spell and used proper grammar. Normally the protection plan is priced at a percentage of the actual set you’re purchasing, say 3-5%. I'm 68 years old the live on a fixed income. In march of this year.
Please don't do business with them. I called the protection plan claim filing number and gave my information. Responses.
i bought 2 dawson sofas &2 dawson ottomans 2/15/08, 9 months ago, ive been complaining 2 months after i received them how bad they were me and my wife have bad backs from them and never sit on them, when people come to visit they complain also, the quality is so poor its like sitting on hard board. Ashley Furniture vs. Raymour & Flanigan Selection. It is now 9/2008- had the new one a little over a year. They won't exchange it and I'm out $1,000. Both offer single items as well as sets for the bedroom, living room, dining room, and more, placing an emphasis on diverse style choices and low prices. If This is what this company considers normal it shows they have no faith in their products. The type of mattress I brough was a pillow top and I paid almost $1000.00. You have better odds of winning lotto. If they can't fix it, they will replace parts as many times as needed (sofa cushion) and they will replace the whole piece one time (sofa).
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Check out their handiwork below.We understand how crucial a good night's sleep can be.That's why our mattress protection plan gives you 45 days to make sure you've found the right fit.In addition to our 45-Day Comfort Guarantee, our plan offers 5-year coverage to keep your mattress at its best.With the purchase of our Mattress Protection Plan, you get to choose a mattress protector that best suits your needs.An associate will work with you to schedule an appointment with a trained Raymour & Flanigan technican to service your furniture or mattress I'm surprised the place you bought the bed from was as understanding as they were because it seems absurd that someone would have so much trouble from 3 different mattress sets. They did not deliver what was displayed in their showroom. I could be from me. I'VE BEEN DISABLED FOR 10YEARS BECAUSE OF MY SPINE. The Protection plan is more than worth the money for what the company offers with it. Then it's 4 weeks. They do try and give you the run around for exchanges because they cost the company money.By clicking Submit you are indicating that you have read and agree to the Complaints Board’s I am appalled a huge company like Raymour which advertises daily with hundreds of stores scamming customers this way misleading and stealing from innocent good faith customers like myself.I've been treated like garbage and I want all my money back plus the interest!Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers. Around 11/06, my wife and I started experiencing neck and back pain. It is 5 years from the day of delivery for any customer caused accidents. By clicking Submit you are indicating that you have read and agree to the Complaints Board’s Business Solutions For Verified Company Representatives Raymour also stated it was not there problem as they no longer dealt with that firm. Cosmetic Stains. He said nothing and put through the cancellation. I had a sofa cushion zipper break and it took 4 months and 3 visits just to get it replaced. Just because you're upset gives you no reason to accuse someone of being on drugs. I was told I had a 1-year warranty on the 2nd set .
I agree with the comment above.
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